Returns & Refunds

ARE RETURNS FREE OF CHARGE & CAN I EXCHANGE?

We are based in South Wales, UK & you can return your unwanted items back to us easily via our returns link below. From 29th September 2026, we offer Checkout+ to provide free return shipping or exchanges. Customers that take advantage of our Checkout+ option (AT CHECKOUT) will receive a prepaid label through our portal for returns and exchanges. For customers who opt out, a £4 or £5 return fee will be deducted from your return depending on the size of your return. Original shipping fees are not refunded. EARRINGS ARE NON RETURNABLE. Please see further down for faulty items.

CAN I CANCEL MY ORDER?

If you wish to cancel your order before it is despatched, you have 1 hour to email us for standard delivery. Express deliveries may not be able to be cancelled due to fast processing times. After this time, a £2 charge will be made to retrieve your order. We get charged for cancellations. If you have ordered the wrong item, don't re-order; email us and we will change it for you if it has not been packed/shipped.

ITEM/S CONDITION

Items must be in the original condition they were received, with the tag still attached with our barb. Please note any items returned with smells such as perfume, body odour, washing powder or marks such as make-up, fake tan or deodorant any other marks/smells will not be refunded & will be returned to you IF you request & at your expense. We will not contact you & the items will be disposed of after 28 days if we don't hear from you. We do not accept returns for pierced earrings. Shoes must not show any signs or wear. All goods are thoroughly inspected upon return. We are very strict on this as goods need to be in a resellable condition.

HOW DO I RETURN? 

You have 14 days from the day you received your goods to instigate your return. You can do this by downloading your label/QR Code as instructed below. You then have a further 14 days for the parcel to arrive back with us. We will not contact you if your item/s come back after 28 days & you will not be refunded. THERE ARE NO EXCEPTIONS I'M SORRY. Keep your receipt or proof of collection. We cannot refund if you do not have a receipt. 

Click here to head over to our returns portal and download your label. Please note a £4 fee will be deducted from your refund if you do not have Checkout+ returns protection. If you are returning 6 or more items the fee will be £5.  Original shipping charges are also not refunded. You can return more than one order in the same parcel & only pay one charge. A QR code will also be emailed to you after downloading your label so if you do not have a printer, the post office will print it for you. Please download your label within 14 days of receiving your parcel. You can track your return to us with the tracking number on the label but you MUST keep your receipt as if your parcel gets lost we will need proof of postage.

CLICK HERE for our returns portal

For international returns it is your responsibility to pay for the return postage. 

HOW LONG WILL IT TAKE TO REFUND MY MONEY?
Please wait a week after posting before contacting us. We process returns within 2-7 days, after processing your return, we will refund your money back to the original method of payment. Paypal & Clearpay are immediate. If you've used a card, please allow 5-10 working days for your bank to show the refund.

We currently do not offer exchanges unless agreed via email.

WHAT IF I INPUT THE WRONG SHIPPING ADDRESS?

Your parcel will be shipped to the address that you input. This is automatic and if you have input the address incorrectly your parcel will be returned to us & refunded, not resent back out. Similarly if they cannot deliver & you don't collect in time & it gets returned will we refund you. We cannot cover the shipping charge, therefore this will be deducted from your refund. Please ensure your address is complete and correct 

Please email us Here if you have any questions 

SHIPPING PROTECTION & FREE RETURNS AT CHECKOUT

Shipping Protection & free returns/exchanges is included at check out IF you don't opt out. This excellent minimal cost not only gives you free returns but also covers you against loss & damage during delivery & we highly recommend it as you won't have to go through the claims process & wait to have a replacement sent. You will get priority service for any delivery issues however this must be reported within 48 hours of delivery. Claims after this time will not be considered. YOU CAN OPT OUT AT CHECKOUT. 

WHAT DO I DO IF AN ITEM IS FAULTY UPON RECEIPT?
Please note that loose threads are not considered a fault or a defect. As part of the standard manufacturing process, occasional loose threads may occur and do not affect the overall quality, wearability, or durability of the garment. These are considered a normal part of production & are not eligible for a free return or exchange. 
If you find your item to be faulty then please email us immediately with the fault and a photo within 48 hours of receipt. Please include your order number. All items are quality checked before dispatch so this should be rare. Then after we respond, head over to the portal to generate your label & the return will be free of charge unless you are also returning non-faulty items. You MUST write on the delivery note what the exact issue is with your item or you may be charged.

***PLEASE NOTE***  All orders are shipped to the delivery address provided at checkout. Once your parcel has been marked as delivered by the courier (including where proof of delivery is provided, such as a photo or GPS confirmation), we are no longer liable for loss unless you have opted in for SHIPPING PROTECTION AT CHECKOUT WITH CHECKOUT+

If your parcel is marked as delivered but you have not received it, please check with neighbours, household members, or in safe places around your property. If it still cannot be located, you will need to contact Royal Mail directly to open a delivery dispute.

Whilst we are happy to assist with any investigations, we are unable to offer refunds or replacements for parcels that Royal Mail confirms as successfully delivered